Contact Us

Thank you for visiting JollyTowel. We are committed to providing helpful and reliable customer support throughout your shopping experience.

If you have questions regarding our Christmas kitchen towels, holiday hand towels, an existing order, shipping, returns, refunds, or other store-related matters, please contact us using the information below.

Customer Support

Email: support@jollytowel.xyz
Phone: +1 716-652-8111

When contacting us regarding an existing order, please include your order number and the email address used during checkout. This helps our support team locate your order and assist you more efficiently.

Mailing Address

JollyTowel
3000 Broadway St
Paducah, KY 42001
United States

Please contact our customer support team before sending a return to this address. Returns sent without following the applicable return instructions may experience delays in processing.

Order & Shipping Support

We provide free worldwide shipping on eligible orders. Our estimated delivery timeframe is 7–10 days.

If you need assistance with an order that is currently in transit, please provide your order information when contacting us so our team can review the available shipping details.

Returns & Refunds

JollyTowel provides free returns and refunds within 30 days, subject to the conditions outlined in our Return & Refund Policy.

Before returning an item, please contact us at support@jollytowel.xyz for return instructions.

We're Here to Help

We value every customer and aim to make your experience with JollyTowel as straightforward and enjoyable as possible. Whether you have a question before ordering or need assistance after receiving your purchase, our team will be happy to help.

JollyTowel – Bringing festive charm to everyday spaces.