Refund policy

Return & Refund Policy

At JollyTowel, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we provide free returns and refunds within 30 days, subject to the terms outlined below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally:

  • Be returned within the 30-day return period;

  • Be in its original or substantially original condition;

  • Be unused or not excessively used beyond what is reasonably necessary to inspect the product;

  • Include the original packaging where reasonably possible; and

  • Include proof of purchase or your order number.

Please contact us before returning any product so that we can provide the appropriate return instructions.

2. How to Request a Return

To initiate a return, contact:

Email: support@jollytowel.xyz

Please include:

  • Your full name;

  • Order number;

  • Email address used for the purchase;

  • The item you wish to return; and

  • A brief explanation of the reason for the return.

If the product arrived damaged, defective, or incorrect, photographs may be requested to help us review and resolve the issue.

3. Free Returns

Eligible returns requested within the applicable 30-day period are provided free of charge.

Please follow the return instructions provided by our customer support team. Products returned without authorization or to an incorrect address may result in processing delays.

Do not send a return before contacting our support team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged or defective, or if you receive an item different from what you ordered, contact us as soon as reasonably possible at support@jollytowel.xyz.

Please provide your order number and clear photographs showing the issue where applicable. We will review the information and provide an appropriate resolution, which may include a replacement or refund.

5. Refunds

After an eligible return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we may process an approved refund promptly, your bank, credit card company, or payment provider may require additional time to post the refund to your account. Processing times outside JollyTowel's systems are controlled by the applicable financial institution.

6. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@jollytowel.xyz.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it. In that situation, you may request a return after receiving the order in accordance with this policy.

7. Exchanges

If you would like a different product or design, please contact our customer support team. Depending on availability and the circumstances of your request, we will provide the appropriate options.

8. Non-Returnable Items

Certain items may not qualify for return where required for health, hygiene, safety, legal, or other applicable reasons. Any applicable restriction will be communicated clearly where relevant.

This does not limit any rights you may have under applicable consumer protection law.

9. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where local law provides you with greater rights than this policy, those statutory rights will apply.

10. Contact Us

For questions regarding returns or refunds:

JollyTowel
3000 Broadway St
Paducah, KY 42001
United States

Email: support@jollytowel.xyz
Phone: +1 716-652-8111
Website: jollytowel.xyz