Shipping Policy

At JollyTowel, we aim to make ordering your favorite Christmas kitchen towels and holiday hand towels simple and convenient, wherever you live.

1. Free Worldwide Shipping

JollyTowel provides FREE worldwide shipping on eligible orders placed through our website.

There is no standard shipping charge for eligible orders, regardless of destination.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe is an estimate rather than a guaranteed delivery date unless expressly stated otherwise at checkout.

Delivery times may vary depending on destination, carrier operations, customs procedures, public holidays, severe weather, peak shopping periods, or other circumstances outside our reasonable control.

3. Order Processing

After you place an order, it may undergo payment verification, preparation, packing, and dispatch processing.

Once your order has been prepared for shipment, available shipping or tracking information may be provided to you.

4. Tracking Information

Where tracking is available, customers may receive tracking information after an order has been dispatched.

Please note that tracking systems may require some time to display the first update after shipment.

5. International Shipping

We offer shipping to customers worldwide where delivery services are available.

International shipments may be subject to customs inspections, import regulations, or other destination-country procedures.

Where duties, taxes, customs charges, or other government-imposed fees apply, responsibility for such charges will be determined according to applicable law and the terms displayed during checkout.

6. Delivery Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify your:

• Recipient name;

• Street address;

• Apartment, unit, or suite number where applicable;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country; and

• Contact information.

If you discover an error after placing your order, contact support@jollytowel.xyz as quickly as possible.

We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

7. Delivery Delays

Although most orders are expected to arrive within the estimated delivery timeframe, occasional delays may occur because of:

• Carrier disruptions;

• Customs clearance;

• Severe weather;

• Holiday shipping volumes;

• Transportation interruptions;

• Local delivery conditions; or

• Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact our customer support team.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the applicable carrier where appropriate.

If you still cannot locate your order, contact us at support@jollytowel.xyz with your order number so we can review the available information.

9. Damaged Packages or Products

If an order arrives damaged, please contact us promptly and include your order number and photographs of the damaged item and packaging where reasonably possible.

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Returns

Eligible purchases may be returned free of charge within 30 days under our Return & Refund Policy.

Please contact our customer support team before returning an item so that we can provide the correct instructions.

11. Contact Us

For shipping questions or assistance:

JollyTowel
3000 Broadway St
Paducah, KY 42001
United States

Email: support@jollytowel.xyz
Phone: +1 716-652-8111
Website: jollytowel.xyz